One of the key books by the founder of "non-violent communication", Marshall B. Rosenberg.
The basic ideas and methods of this fascinating approach are explained in depth in a pleasant, readable form and demonstrated in practice using examples. The core elements: expressing feelings, clarifying needs and finding solutions form the common thread for dealing professionally with hate and violence in communicative disputes and overcoming them. They pave the way for authentic, empathetic communication based on appreciation and respect.
Marshall B. Rosenberg, Dr. phil., is an internationally renowned conflict mediator and author of many publications on the model of non-violent communication that he has developed over decades. He lives in the USA.
